Understanding the B&H Photo Video Return Policy: A Buyer’s Guide

B&H Photo video, a leading electronics and photography equipment provider, always places its customers first. Ensuring a hassle-free shopping experience is their priority; part of that is a clear and straightforward return policy. Before investing in a product, it’s crucial to comprehend the return conditions, ensuring smooth post-purchase processes if required.

B&H Photo Video Return Policy Overview

Return Window30 days
Condition for ReturnNew, with original packaging & accessories
Non-Returnable ItemsConsumable items, specific unwrapped items
Restocking FeeVaries; based on item condition
Return Procedure1. Contact 2. Obtain RMA 3. Package & send
RefundsOriginal payment method; minus fees/shipping
Damaged ItemsPrioritized
Special Promotions/BundlesRefund might adjust based on promotion terms

Duration for Returns:

If you are not satisfy with any of B&H Photo Video products then, not need to worry. B&H allows a 30-day window from the purchase date for returns. However, there are certain exceptions to this standard return window, depending on the product type and its condition.

Condition of Returned Items:

To be eligible for a return, items should remain in a new state. This includes retaining the original packaging and all included accessories. Any visible wear or damage can make the object ineligible for a return.

Non-Returnable Items:

Certain products like open software and drones are non-returnable. These exceptions often arise from regulatory restrictions, hygiene considerations, or the risk of copies. We are listing some of the products which they don’t allow for return.

  • unsealed TVs
  • Electronic Software downloads
  • Unsealed consuming items like CD,DVD, film, tape, etc.
  • Computers and software, when founded unsealed.
  • Unsealed educational tapes and books
  • Any customized computers built by B&H to customer specifications
  • Underwater equipment

Return Procedures:

  1. Begin by reaching out to B&H’s dedicated customer service team.
  2. Once approved, you’ll receive a Return Merchandise Authorization (RMA) number.
  3. Pack your item carefully, ensuring it meets the return condition criteria.
  4. Label the package with the RMA number.
  5. Follow B&H’s guidance on where to send the returned items.
  6. You can also return the product by online by making video and submitting it to the store.

Bear in mind that return shipping costs will fall on the customer.

BHVideo return Policy


Refunds typically process within a few days to weeks, depending on the payment method. The refund may return to the original payment method or be offered store credit. Restocking fees or shipping costs will be deducted.

If you return an item with which you got any extra free item, you have to replace all the associated things with the purchased item. Otherwise, the retail cost of the free item will be deducted from your return.

Restocking Fees:

There might be instances when a restocking fee applies to your return. This fee typically varies but covers the costs associated with restocking an item.


Exchanging items may be an option. It’s essential to differentiate between a return, where you get your money back, and an exchange, where you swap products.

Damaged or Defective Items:

If your purchase arrives damaged or reveals a defect, contact B&H promptly. They typically offer replacements or refunds for such items, ensuring customer satisfaction.

Special Promotions or Bundles:

The return process might differ for items bought during a promotion or as a bundle. The refund amount might adjust based on the promotion’s specific terms.

About the Company:

B&H, established in 1973, has long stood as a trusted name in the world of photography and electronics. Based in New York City, the company prides itself on offering an expansive range of products and expert advice, ensuring customers always find what they need. Their commitment to customer satisfaction shines not just in their product offerings but also in their seamless return and exchange policies.

Reference Links:

B&H Return Policy

Customer Service Contact Details:

B&H Photo video Customer Service: 800.221.5743

B&H Customer Care Contact us: Link is Here


Navigating return policies can be daunting. However, B&H has made significant efforts to make this process as clear and straightforward as possible. By understanding their policy, customers can shop with greater confidence, knowing they have the backing of a robust return and exchange process.

Thank you for being with us. We would appreciate your suggestion. You can also check our DTLR Return Policy.

B&H Return Policy FAQ:

Question: How long do I have to return an item to B&H?

Answer: Typically, you have 30 days from the purchase date, though exceptions may apply based on the item.

Question: Are there any restocking fees?

Answer: There might be restocking fees, which can vary based on the item and its condition.

Question: What items can’t be returned?

Answer: Opened software and drones are examples of non-returnable items.

Question: How long does it take to receive a refund?

Answer: Refunds usually process within a few days to weeks, depending on your payment method.

Question:What if my item arrives damaged?

Answer: Contact B&H customer service promptly. They typically offer replacements or refunds for damaged or defective items.

Question: Can I exchange an item instead of returning it?

Answer: B&H offers exchanges, though the process and conditions might differ from standard returns.